Frequently Asked Questions (FAQs)
Q: When will I get my order?
A: Order by 3PM ET Monday – Wednesday for delivery within 48 hours.
To avoid weekend transit, orders placed after 3PM ET on Wednesday will ship on Monday of the following week.
If you need delivery outside of the above, please contact us.
Q: How do I cancel my order?
A: Please go to the order history page to cancel. If the cancel button is not available please contact us.
Q: How do I pay my invoice?
A: Please go to the invoices page.
Q: How do I reach out to Trade Operations?
A: Please go to our contact us page or call us, 1-800-526-0175 M-F, 8:30AM-5:00PM ET.
Q: My product was damaged upon arrival, what should I do?
A: Please go to our contact us page or call us, 1-800-526-0175 M-F, 8:30AM-5:00PM ET.
Q: How much is the shipping cost?
A: There is no shipping and handling cost.
Q: All other inquiries.
A: Please go to our contact us page or call us, 1-800-526-0175 M-F, 8:30AM-5:00PM ET.